Customer Engagement Executive

Customer Engagement Executive Job Description Template

Our company is looking for a Customer Engagement Executive to join our team.


  • Test and review the content of the website;
  • The primary responsibility will be to deliver exceptional service to the website’s users;
  • General administration support to the General Manager;
  • Work cross-functionally with other departments to solve any technical issues;
  • Forecast and plan for all POS and Sampling requirements and create necessary collateral or social assets if necessary;
  • Work closely with Marketing Manager / Director to develop, innovate and develop attractive and relevant Events program for UK market;
  • Liaise with Sisley retail team and training team to gain input, support and buy-in for the Events;
  • On Direct Mailers – work with internal and external stakeholders to develop direct mailers – including design, messaging and targeting;
  • On Email – liaise with Sisley Paris e-commerce to ensure offline emails are aligned and work with the team to develop new emails when required;
  • Ad hoc projects base on business specific needs;
  • Specific Masterclasses / Workshops out of counter / out of store working closely with the Area Managers;
  • Create and execute specific events marketing programs to support our Flagship stores and explore new opportunities to engage with Flagship consumers;
  • Prepare post-campaign analysis for each activity reporting to Marketing Director and MD;
  • Communicate with the brand head office in Paris to align messages and content for email and DM developments;
  • Assisting Marketing Manager in compiling Bi monthly Newsletter to the whole company.


  • At least one year’s experience working in a customer service role;
  • Excellent written and verbal communication skills;
  • Familiarity working on Excel and an ability to prioritise a complex workload;
  • Undergraduate degree from a respected university;
  • Strong administration skills.