Engagement Manager Job Description Template
Our company is looking for a Engagement Manager to join our team.
Responsibilities:
- Ensure teams are able to work effectively by having a productive working environment;
- Communicate effectively and provide data to help the delivery teams report on the project or programme to senior stakeholders;
- Lead and motivate multiple multi-disciplinary teams, having knowledge and experience to provide guidance and support;
- Be accountable for your Project budgets to ensure delivery of value, accurate forecasting and management of change;
- Ensure path to live is understood and focus on delivery of goals is maintained;
- Address customer issues with speed and efficiency;
- Build understanding of long term needs while managing expectations of current contract scope;
- Identify opportunities to add value to existing customers beyond current scope;
- Ensure accurate timecard entry and budgeted expense costs are managed;
- Responsible for customer journey as primary point of contact;
- Apply industry standard tools and techniques to capture requirements, plan projects activities and effectively manage resources;
- Client communications . You will be responsible for ensuring that day-to-day communications with clients are smooth and well planned;
- Base location will be London office with occasional travel to customer sites;
- Provide feedback to other Privitar teams where needed to improve overall customer experience;
- Stakeholder management through concise reporting and effective meetings.
Requirements:
- Excellent verbal and written communication abilities;
- Project management experience;
- Understanding of sales and procurement processes for enterprise customers;
- Strong organisational and multitasking skills;
- Customer oriented approach;
- Problem-solving aptitude;
- Proficient in MS Office and CRM/project management software;
- Sharp business acumen.