European O2C Process Lead & UK Credit Control Manager Job Description Template
Our company is looking for a European O2C Process Lead & UK Credit Control Manager to join our team.
Responsibilities:
- Head monthly Credit Committee review meetings ensuring bad debt trends are understood and well managed, query resolution trends are improved;
- Contact for external auditors;
- Performing external and internal benchmarking;
- Managing internal stakeholders to ensure they are updated on credit control issues;
- Coordinating the standardisation of systems, processes, policies, controls and reporting;
- Achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes;
- Establishing and tracking quality monitoring;
- Reporting on the efficiency and effectiveness of the processes comparing to targets, SLA and KPI’s;
- Engage with key European stake holders to promote additional SSC scope and build on previous successes and shared best practice to secure buy ins;
- Working with the business to set criteria, credit limits for customers and agree payment terms;
- Reviewing sales ledger processes to ensure process and control optimisation;
- Ensuring consistently efficient and appropriate credit control and management controls;
- Monitoring and controlling the end-to-end process of the O2C work-stream on a Pan European basis;
- Identifying new business requirements and impact of business projects on O2C processes;
- Review and negotiate trade credit insurance cover ensuring adherence to terms and support potential successful claims.
Requirements:
- Significant skills and previous experience of credit control, credit management and associated credit management related skills;
- Experience of working with key stakeholder in designing the process change;
- Extensive forward planning ability and be able to organise a team of people;
- Ability to motivate remote teams to help drive change;
- Proved Project Management skills;
- Experience of working in a Head Office, multi-cultural environment;
- Knowledge of international payment methods, securities and trade credit insurance;
- Solid experience in a Credit Control role in a large sales ledger and international environment;
- A Credit Management related qualification e.g. ICM accredited or equivalent experience to a comparable level.