IT Operations Manager Job Description Template
Our company is looking for a IT Operations Manager to join our team.
Responsibilities:
- Prioritising workload and focus for the IT Support team including, for example, routine tasks, proactive/reactive ad-hoc tasks, and escalations;
- Manage issues with Shopify store and stock related issues;
- Sales reporting and understanding how to present these figures is key as well as managing any key technical issues on web and stock movement;
- Account for expenditure and ensure technology improves efficiency of service, while managing the budget and reducing costs wherever practical;
- Ensure the website and mail provider are running smoothly;
- Liaise with key stakeholders to ensure that the IT function delivers appropriate services to the organisation;
- Ensure that the team implements & adheres to strong governance & best practice ITIL-led service management principles;
- Build and support an IT Operations team for the R3 business globally, instilling can-do attitude, and being ambassador for IT and technology;
- Focus on ensuring the integration between a stock fulfilment systems and Shopify and new marketplace platforms;
- Ensure that the IT team have access to all the necessary equipment, training and support to fulfil their roles;
- Manage and streamline E commerce and carry out all reporting for a growing brand;
- Provide and support all IT based business systems, including servers, network, applications, communication equipment, PCs and laptops.
Requirements:
- Hands-on technical IT helpdesk experience;
- High attention to detail with a process driven mentality;
- Able to manage projects and vendors with budgets in excess of £1m;
- Ability to make risk-based decisions quickly using incomplete and sometimes unreliable data;
- Demonstrable track record of delivering IT projects that meet business requirements on time and budget;
- Team management experience including delivering 1-2-1 meetings, leading PDPs and leading highly successful teams;
- Good coaching and motivation skills – previous line management skills of a small team is essential;
- Ability to establish immediate credibility at all levels, inside and outside the organisation;
- Excellent customer/client service skills;
- Strong IT skills including all Microsoft Office packages;
- Change management skills and experience encompassing both the technical and people elements of change programmes;
- A continuous improvement focus;
- You need to love what you do – be an evangelist for IT at R3.