Learning & Development Manager

Learning & Development Manager Job Description Template

Our company is looking for a Learning & Development Manager to join our team.

Responsibilities:

  • Creating the Learning & Development Strategy for the Company;
  • Work with HR to develop a ‘fit for purpose’ on-boarding and induction process so that newcomers receive a WOW welcome;
  • Own and develop the apprenticeship programme including recruitment, content and on-going career support;
  • Manage the L&D budget across the organisation, building relationships with 3rd parties where necessary;
  • Manage the organisations performance managment offerings as well as their professional qualification policy;
  • Curate e-learning content, ensuring that the company offer a blend of learning channels to support our site and office employees;
  • Identify, engage and manage the performance of external providers, ensuring that procurement principles and policies are adhered to;
  • To design training lessons in conjunction with other disciplines such as sales and customer service;
  • Delivering global training programs (e.g., customer interaction skills, management skills, products/services, operations, sales skills, systems);
  • Manage the Company Learning and Development budget, ensuring value for money / best use of spend;
  • Manage and communicate feedback, evaluation and impact analysis to the Senior Management team;
  • To measure the effectiveness of our learning / e-learning delivery against agreed KPIs;
  • Collate, organise and maintain the large suite of the materials, webinars and offerings for your functional area with attention to detail and accuracy;
  • Work with the company‚Äôs H&S and Operation teams ensuring we offer a joined-up approach to all mandatory training and communication;
  • Ensure that all learning and development materials remain consistent with any relevant legal / regulatory changes.

Requirements:

  • Excellent leadership skills;
  • Contract Management;
  • Digital and e-learning experience and evidence of an applied approach to delivering effective and innovative learning solutions;
  • Prior people management experience strongly preferred;
  • Customer service experience;
  • Prior experience in L&D in either a financial services or professional services firm;
  • Numerate;
  • Excellent planning and organisational abilities;
  • Excellent presentation skills;
  • Fluent written and spoken English, competency in other languages an asset;
  • Leadership skills;
  • Self-motivated, detail-oriented and resourceful;
  • Proven team working skills;
  • A passion for HR, Talent and People related initiatives;
  • Prior experience delivering leadership content.