Learning & Development Manager Job Description Template
Our company is looking for a Learning & Development Manager to join our team.
Responsibilities:
- Creating the Learning & Development Strategy for the Company;
- Work with HR to develop a ‘fit for purpose’ on-boarding and induction process so that newcomers receive a WOW welcome;
- Own and develop the apprenticeship programme including recruitment, content and on-going career support;
- Manage the L&D budget across the organisation, building relationships with 3rd parties where necessary;
- Manage the organisations performance managment offerings as well as their professional qualification policy;
- Curate e-learning content, ensuring that the company offer a blend of learning channels to support our site and office employees;
- Identify, engage and manage the performance of external providers, ensuring that procurement principles and policies are adhered to;
- To design training lessons in conjunction with other disciplines such as sales and customer service;
- Delivering global training programs (e.g., customer interaction skills, management skills, products/services, operations, sales skills, systems);
- Manage the Company Learning and Development budget, ensuring value for money / best use of spend;
- Manage and communicate feedback, evaluation and impact analysis to the Senior Management team;
- To measure the effectiveness of our learning / e-learning delivery against agreed KPIs;
- Collate, organise and maintain the large suite of the materials, webinars and offerings for your functional area with attention to detail and accuracy;
- Work with the company’s H&S and Operation teams ensuring we offer a joined-up approach to all mandatory training and communication;
- Ensure that all learning and development materials remain consistent with any relevant legal / regulatory changes.
Requirements:
- Excellent leadership skills;
- Contract Management;
- Digital and e-learning experience and evidence of an applied approach to delivering effective and innovative learning solutions;
- Prior people management experience strongly preferred;
- Customer service experience;
- Prior experience in L&D in either a financial services or professional services firm;
- Numerate;
- Excellent planning and organisational abilities;
- Excellent presentation skills;
- Fluent written and spoken English, competency in other languages an asset;
- Leadership skills;
- Self-motivated, detail-oriented and resourceful;
- Proven team working skills;
- A passion for HR, Talent and People related initiatives;
- Prior experience delivering leadership content.