Sales Support Executive Job Description Template
Our company is looking for a Sales Support Executive to join our team.
Responsibilities:
- Ensure customer data is correct and up to date;
- Maintaining regular contact with customers, to drive relationships forward;
- Ensure all activities are in line with Invesco’s Conduct principles;
- Raise quotations and proposals on behalf of the external sales team;
- Help maintain key management information data across UK Pensions clients and EMEA Consultant Relations firms, particularly through use of Salesforce;
- Update the shared holiday calendar in a timely manner;
- CRM (Salesforce) champion, reviewing reports and analysis to help drive best practice within team;
- Assisting with the operational on-boarding of new clients, including Operational and Billing procedures;
- Work effectively within the Sales and Warehouse Teams on the feasibility of hire and sales contracts, always with commercial awareness;
- Coordinate team meetings, internal and external training, one-to-ones and performance reviews;
- Maintaining relationships with new and existing clients through regular contact;
- To actively learn about and be aware of the company and its activities in order to better understand and deal with the customers’ requirements;
- New business order processing;
- Recording of client contractual documents;
- Participating in client review meetings and presenting on client specific activity and utilisation with Business Development Manager / Account Manager.
Requirements:
- An organised, systematic approach to prioritise and keep on top of daily tasks with a keen eye for detail;
- Ability to build strong relationships with customers;
- Flexible in order to meet client needs;
- Ability to work both independently and under instruction;
- Excellent numeric, written and oral communication skills;
- Self-motivated, disciplined, organised and flexible;
- Ability to deal with crisis management;
- Ability to communicate clearly and effectively in person; via email; via telephone;
- Good influencing skills;
- Professional, smart & Organised;
- Ability to negotiate and build rapport with prospects;
- Computer literate (MS Word, Excel, PowerPoint and CRM applications);
- Contribute within the office environment when necessary;
- Ability to effectively work alongside marketing, accounts and production teams;
- Strong track record in sales and customer services with ability to hit targets and KPI’s.