Team Manager Job Description Template
Our company is looking for a Team Manager to join our team.
Responsibilities:
- To ensure that customer queries are progressed to a satisfactory conclusion, liaising with the appropriate departments;
- To set up and maintain accurate customer records;
- Work to strict deadlines;
- Deliver performance to set client KPIs/SLAs;
- To cover for colleagues during sickness and holidays;
- Ensuring best practice is adhered to;
- Liaise with relevant departments with regard to availability, transport and documentation to ensure that customer requirements can be met in full;
- Drive productivity across the team;
- To ensure that all invoices and credit notes are raised and dispatched promptly, and in line with the Invoicing Procedure;
- Monthly forecasting for recruitment needs;
- Market Performance;
- Lead functional teams and optimising day-to-day performance so that business targets are met or exceeded;
- Organise personal development plans if and when required;
- Service Delivery from daily resource plan;
- Managing holidays, absences and ensuring effective cover to keep productivity high.
Requirements:
- Logical approach to problem solving and decision making;
- Provides mentoring and coaching;
- Be able to motivate self, team;
- First line management;
- Performance driven;
- Demonstrate adaptability in a fast paced changing environment on a personal level and within the team dynamic;
- Demonstrate the ability to identify, articulate and manage risk across your team and department;
- Business Management Qualification or equivalent experience;
- Social Work England registration;
- Lean Six Sigma or equivalent experience;
- Mentoring and / or coaching qualification or equivalent experience;
- Be resilient under pressure, step forward, take accountability and make things happen with your people;
- Experience of site start ups would be beneficial;
- Previous experience of working in Mental Health;
- Ability to build and nurture relationships with stakeholders ensuring the most appropriate outcome for our customers, people and AUK is achieved.