IT Data analyst

IT Data analyst Job Description Template

Our company is looking for a IT Data analyst to join our team.


  • Management of additional 3rd Party resources brought in to assist or support in service delivery;
  • Utilise and interrogate various sources to develop a complete data driven picture of the passenger’s door to door journey;
  • Creation and documentation of the MI and BI strategy in conjunction with the wider business and business plan;
  • Engage as required with other functions to manage service expectations and delivery;
  • Working with third party suppliers to enable and create various data connections into the data warehouse(s) and perform transform and load functions;
  • Maintenance and management of the service catalogue as appropriate;
  • The provision of timely and effective CX measurement and insights including from mystery shopper surveys;
  • Develop and automate the Devolved Accountability process & reporting;
  • Management of reporting back office technology, supporting contracts and service reporting.


  • Proven commercial experience of SQL for managing data and writing queries;
  • Confident presenting to all levels of stakeholders;
  • Proven experience of creating dashboards and visualisation and summarising complex business data into simple dashboards;
  • Experience of creating data environments for accessing and moving data with the use of SQL, API’S and Server scheduling;
  • Experience of data modelling languages such as R, Python or SAS;
  • Comfortable using statistical techniques such as regression modelling , cluster analysis and time series modelling;
  • Min 2 years experience providing Meaningful & Insightful Analysis;
  • Experience with programming, design and integration of data warehouse.