Customer Care Co-ordinator Job Description Template
Our company is looking for a Customer Care Co-ordinator to join our team.
Responsibilities:
- Keep data system and administration up to date at all times;
- This will entail dealing with any concerns they may have upon moving in and 14 day call backstage and throughout the contractual warranty period;
- See queries through to the end;
- Record dates of courtesy / customer visits and log all defects identified;
- You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home;
- We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success;
- Keep purchaser`s plot file information up to date;
- Provide excellent levels of customer service at all times;
- Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable;
- Keep purchasers, Area Customer Care Managers, Customer Care Technicians and Subcontractors up to date at all times;
- The role will involve telephone contact, email and letter writing as part of your day to day tasks;
- Liaise with customers and stakeholders;
- Record receipt of all purchaser`s correspondence and respond within set timeframes;
- Follow up all outstanding remedial works and take appropriate action to ensure works are completed on time;
- Issue instructions to Technicians and/or Sub-contractors.
Requirements:
- Able to work in a fast paced environment;
- Have good communication skills, especially on the telephone;
- Be confident with using a computer;
- Be able to manage your own time;
- Have excellent attention to detail;
- House-building/ Construction experience essential;
- Be able to communicate with colleagues and work together to find solutions;
- Reliable.