Customer Care Co-ordinator

Customer Care Co-ordinator Job Description Template

Our company is looking for a Customer Care Co-ordinator to join our team.


  • Keep data system and administration up to date at all times;
  • This will entail dealing with any concerns they may have upon moving in and 14 day call backstage and throughout the contractual warranty period;
  • See queries through to the end;
  • Record dates of courtesy / customer visits and log all defects identified;
  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home;
  • We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success;
  • Keep purchaser`s plot file information up to date;
  • Provide excellent levels of customer service at all times;
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable;
  • Keep purchasers, Area Customer Care Managers, Customer Care Technicians and Subcontractors up to date at all times;
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks;
  • Liaise with customers and stakeholders;
  • Record receipt of all purchaser`s correspondence and respond within set timeframes;
  • Follow up all outstanding remedial works and take appropriate action to ensure works are completed on time;
  • Issue instructions to Technicians and/or Sub-contractors.


  • Able to work in a fast paced environment;
  • Have good communication skills, especially on the telephone;
  • Be confident with using a computer;
  • Be able to manage your own time;
  • Have excellent attention to detail;
  • House-building/ Construction experience essential;
  • Be able to communicate with colleagues and work together to find solutions;
  • Reliable.