German speaking Customer Service Job Description

German speaking Customer Service Job Description Template

Our company is looking for a German speaking Customer Service to join our team.

Do what is right by the customer;
Live and breathe the American Express values and brand;
To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing;
Partner with various business areas;
To respond to emails promptly and professionally;
To continually look for ways to improve performance;
To work closely with the Team Leader to ensure client expectations are met;
Resolving customer queries in a timely manner;
To present our clients in a professional manner at all times, whether in person, by phone or in writing;
To work flexibly between the hours of 8am and 10pm, Monday – Saturday;
Deliver extraordinary service to our customers;
To demonstrate a willingness to learn and have fun at work;
Taking inbound calls, webchat and online enquiries from German-speaking customers;
Commit to providing exceptional products, service and experiences for our customers;
To be well organised, professional and reliable.