Level 1 Support Specialist Job Description Template
Our company is looking for a Level 1 Support Specialist to join our team.
Responsibilities:
- Provide fast and accurate customer service;
- Learn our platforms and advanced troubleshooting of their streaming architecture;
- Work effectively with our content delivery teams to achieve results;
- Document and retain ever-evolving workflows and resolutions;
- Execute their extensive anti-piracy measures.
Requirements:
- Experience of working with ticketing systems such as Zendesk;
- Sports fan, with working knowledge of sports websites;
- Digital customer contact experience, preferably within a streaming or sports environment;
- Strong written customer service experience;
- Tech savviness – you’re up-to-date with the latest trends;
- Microsoft Office inc. Outlook, & Google Docs;
- Minimum 1-2 year’s experience in a B2B contact centre environment;
- Experience troubleshooting Android & iOS device issues;
- Minimum 1-2 year’s experience in a B2C contact centre environment.