Reservations Manager

Reservations Manager Job Description Template

Our company is looking for a Reservations Manager to join our team.


  • Liaise with Revenue Manager to report any seasonal peaks/troughs and business trends;
  • Carry out any other activities or special requirements as requested by a Director of the Company;
  • Pricing and Competitor Analysis;
  • Communicate regularly with operational departments to ensure sales opportunities are maximised;
  • Providing all members of the Reservations team sales and selling strategy, letting policy and promotions;
  • Ensure group bookings have terms and conditions and contracts;
  • Drive conversion and business and generate sales through site inspection;
  • Ensure all rates/packages are loaded into our operating systems ensure they are up to date and bookable;
  • Attend meetings as required, supply information and carry out agreed actions;
  • Identify market trends and co-ordinate sales activities accordingly.


  • Work alongside the Operations team to spot trends from guest feedback and make recommendations for how we can improve the customers experience;
  • Recruit and lead a high performing team, coaching them to grow and develop, whilst ensuring they deliver the best experience;
  • Always looking for new and better ways to help improve the numbers;
  • Create loyal fans by ensuring all guests have a great experience, from first booking to giving feedback;
  • Organised, systematic and sales orientated;
  • Ability to take an active role in the bugeting process and development of sales and marketing plan;
  • Supervisor/Management Skills;
  • Proficient Opera Operative;
  • Computer Literate;
  • Financial awareness;
  • Hotel and tourism knowledge.