Time Critical Service Delivery Agent

Time Critical Service Delivery Agent Job Description Template

Our company is looking for a Time Critical Service Delivery Agent to join our team.


  • Providing quotations and gaining 3rd party costings;
  • Support 24/7/365 operations and service delivery;
  • Taking booking details, arranging collections/deliveries;
  • Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality;
  • Complete Customs checks;
  • Establishing the best transport solution, Express Air, Charter, Hand carry or Road.


  • Excellent written and verbal communication skills;
  • Strong personal influencing and consultative skills;
  • Good analytical and commercial awareness;
  • Outstanding customer service skills;
  • Strong interpersonal skills;
  • Operational process knowledge;
  • Good at establishing working relationships and developing personal contacts;
  • Project management skills;
  • Experience within the freight forwarding industry dealing with Time sensitive shipments.