Time Critical Service Delivery Agent Job Description Template
Our company is looking for a Time Critical Service Delivery Agent to join our team.
Responsibilities:
- Providing quotations and gaining 3rd party costings;
- Support 24/7/365 operations and service delivery;
- Taking booking details, arranging collections/deliveries;
- Tracing and tracking of all shipments and keeping customers up to date with a pro-active mentality;
- Complete Customs checks;
- Establishing the best transport solution, Express Air, Charter, Hand carry or Road.
Requirements:
- Excellent written and verbal communication skills;
- Strong personal influencing and consultative skills;
- Good analytical and commercial awareness;
- Outstanding customer service skills;
- Strong interpersonal skills;
- Operational process knowledge;
- Good at establishing working relationships and developing personal contacts;
- Project management skills;
- Experience within the freight forwarding industry dealing with Time sensitive shipments.