Debt Advisor Job Description Template
Our company is looking for a Debt Advisor to join our team.
Responsibilities:
- Contact customers via telephone/ letter to negotiate on accounts;
- Effectively manage allocated caseload to ensure all accounts are actioned in a timely manner;
- Follow up on payment promises to secure ongoing payment arrangements;
- Review customer accounts to determine and propose the best possible resolution;
- Adhere at all times to the principles of Treating Customers Fairly;
- Negotiate settlement terms with debtors or appointed third parties as per client mandate;
- Work in partnership with other departments to meet business objectives;
- Working in line with Company and legislative requirements in Health, Safety and Welfare for both self and others;
- Support the team to meet or exceed set standards by achieving agreed performance objectives and key performance indicators;
- Ensure compliance with all relevant legal, regulatory, client and internal policy and procedure requirements;
- Update client accounts accurately and concisely;
- Provide a “shadowing” facility to colleagues either new to the business, or new to the team.
Requirements:
- MS Office and/or Google experience;
- Understanding of FCA regulations and DPA principles;
- Good communication skills;
- Bright and enthusiastic nature;
- Ability to demonstrate a professional approach to all circumstances;
- A team-worker who must be able to build working relationships and interact with colleagues;
- Good organisational skills and administrative skills with a proven ability to prioritise tasks;
- Flexible and adaptable.