Telesales Representative

The Telesales Representative I receives orders, and closes deals of company products or services. Makes and receives calls with the intent of promoting or selling company products or services. Being a Telesales Representative I may respond to customer inquiries by following standard scripts and procedures. Identifies prospects and tracks sales activities in the computer-based systems. In addition, Telesales Representative I selling is the focus of this position. May require an associate’s degree. Typically reports to a supervisor or manager. Being a Telesales Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Telesales Representative Job Description Template

Our company is looking for a Telesales Representative to join our team.


  • Enter and update customer information in the database;
  • Contact potential or existing customers to inform them about a product or service;
  • Direct prospects to the field sales team when needed;
  • Keep records of calls and sales and note useful information;
  • Ask questions to understand customer requirements and close sales;
  • Building relationships with new and existing customers;
  • Upselling and recognising opportunities;
  • Processing customer orders;
  • Dealing with customer queries;
  • Answering inbound calls;
  • Informing customers of any special offers;
  • Working towards targets and achieving your goals.


  • Good knowledge of relevant computer programs and telephone systems;
  • Cool-tempered and able to handle rejection;
  • Proven experience as telesales representative or other sales/customer service role;
  • Excellent communication and interpersonal skills;
  • Preferably knowledge on a wide range of sectors;
  • Proficiency in English;
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
  • Excellent communication, negotiation and presentation skills;
  • Persistent and results-oriented;
  • Proven track record of successfully meeting sales quotas preferably over the phone.