Average salary: £40,818 /yearly
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- ...organizational and time management skills. Customer-focused mindset with a commitment to delivering high-quality service. Knowledge of ITIL or other service management frameworks. The Managed Services Associates play a crucial role in ensuring the successful delivery of...ITILRemote job
- £28k - £37k per annumEstimated...includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice. Key Responsibilities Advanced Technical Support Act as an escalation point for complex or high‑impact incidents...ITIL
- £53k - £69k per annumEstimated...service processes, providing Telefónica Tech and customers with an understanding of the processes across all service delivery - Technical, ITIL, and supporting business functions. Main Duties and Responsibilities: Essential duties may include, but are not limited to, the...ITILFull-time
- £53k - £68k per annumEstimated...including SaaS quarterly releases and core banking upgrades). Ensure accurate test data preparation, complete documentation, adherence to ITIL processes, and robust transition into BAU—including training, support, and benefits realisation. Lead testing for core banking...ITILFull-time
- £46k - £60k per annumEstimated...maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail...ITILHybrid workingOn-siteWork from homeWeekend work
- £31k - £40k per annumEstimated...hybrid environments) Microsoft 365 Suite (Teams, Outlook, SharePoint) Azure AD for identity and access management Windows OS ITIL Framework Knowledge: Understanding of ITIL principles, particularly Incident, Problem, and Change Management. Remote Support Tools:...ITILHybrid workingOn-siteRemoteWork from homeFlexible hoursShift work
- £53k - £69k per annumEstimated...• Experience with Microsoft 365 including SharePoint and Teams. • Understanding of incident and problem management interaction. • ITIL awareness. You Will Also Have • Strong documentation and communication skills. • Ability to stay calm and make decisions under...ITILPermanentFull-timeOn-site
£38k per annum
...party suppliers and escalations. • Ability to coordinate major incidents while maintaining BAU operations. • Experience working in ITIL environments and meeting strict SLA requirements. Key Skills & Behaviours • Strong written and verbal communication skills, with...ITILFull-timeOn-siteRemoteShift work- £39k - £51k per annumEstimated...additional Oracle HCM modules (e.g. Compensation, Benefits, Talent) Experience with Oracle E-Business Suite (EBS) Understanding of ITIL processes and service management frameworks Broader HR process knowledge from a business perspective Oracle HCM Cloud...ITILFull-timeHybrid workingOn-siteRemoteFlexible hours
- £50k - £65k per annumEstimated...Excellence Oversee incident, problem, and change management through our ServiceNow-based system, Engage . Ensure adherence to ITIL best practices and continuous service improvement. Act as an escalation point for complex functional issues. Customer & Stakeholder...ITILFull-timeHybrid workingOn-siteRemote
- £38k - £49k per annumEstimated...Collaboration: Ability to work closely with colleagues and other IT teams to deliver seamless support. ITSM Knowledge: Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow . Analytical Skills: Competence in analysing incident trends and...ITILDaily payHybrid workingOn-siteRemoteWork from homeProbationary periodShift workRotating shifts
- £57k - £74k per annumEstimated...drive delivery Qualifications Bachelor’s degree in IT, Computer Science, Engineering, or related field Certifications such as ITIL, PMP, Scrum Master, or SAFe are highly desirable Why This Role? This is a high-impact position where you’ll play a critical role...ITILFull-timeHybrid workingOn-siteRemote
- £53k - £68k per annumEstimated...of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure...ITILFull-timeHybrid workingOn-siteWork from homeShift workNight shiftRotating shiftsAfternoon shiftEarly shift
- £24k - £31k per annumEstimated...explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities....ITILFull-timeOn-siteRemoteWork from homeFlexible hoursRotating shifts
- ...environments (on-premise, hybrid, and cloud) Strengthen operational performance through incident, problem, and change management aligned to ITIL practices Enhance security posture through access controls, monitoring, patching, vulnerability management, and incident response...ITILFull-timeHybrid working