It Support Assistant Job Description Template
Our company is looking for a It Support Assistant to join our team.
Responsibilities:
- Specifying and purchasing of new equipment in line with business need;
- Liaison with a third-party support companies;
- All other duties as directed by the Assistant Managing Director;
- General IT support to all staff including solving problems and fixing PC related issues;
- Supporting with IT changes to infrastructure;
- Record-keeping of all hardware and software held on site;
- Power Points – including managing these at events and checking correct equipment is present;
- To provide technical support, advice, assistance and training to staff on different IT packages;
- Setting up and managing user accounts for the company’s hosted desktop and CRM system;
- Liaising with onsite suppliers/landlord regarding phone handsets and network connection for individual users;
- Setting up laptops with software for new starters;
- PowerPoints – including managing these at events and checking correct equipment is present;
- Being the main point of contact for both the company’s IT suppliers and coworkers for day to day IT issues;
- Supporting and maintaining office desktops, laptops and peripherals;
- Being the first point of contact for staff on IT-related issues and liaising with the company’s offsite and onsite IT partners.
Requirements:
- A positive “can do” attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice;
- Excellent communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels;
- The ability to quickly learn new operating procedures and maintain established systems;
- Excellent organisational skills with the ability to manage priorities and work to deadlines;
- Knowledge and experience of using IT systems, hardware and software;
- Microsoft Windows 7/10;
- Good communication skills;
- Knowledge of Windows Server 2010 and/or 2016;
- Prince2 or project management experience;
- Analytical mind set with a positive, proactive approach to problem solving;
- ITIL certified;
- Experience of Office 305 and familiarity with Microsoft Dynamics 365 CRM system is desirable;
- Excellent customer care and communication skills – both written and verbal;
- Excellent organisational and time management skills;
- 1st line support.