Software Implementation Consultant Job Description Template
Our company is looking for a Software Implementation Consultant to join our team.
Responsibilities:
- Contributing to System Design and build;
- Liaising with the sales team to understand what has been sold and configuring the environment as detailed in the Sales Documentation;
- Supporting customers through user acceptance testing and go live support;
- Act as the key point of contact for the clients during the implementation phase, taking additional requirements when appropriate;
- Ensure the business development team are promptly notified when issues are detected, for example a requirement mismatch or a non-reactive client;
- Completing the go-live activities and providing initial post go-live support;
- Being the application lead on projects;
- Delivering of training courses;
- Providing effective training to the clients either remotely or on site as required;
- Providing support to customers in project as well as those in business as usual;
- System process design;
- Investigation of setup/configuration issues;
- Completing the system build for senior consultants and customers following the design sign off;
- Requirements and data gathering including master data;
- Sharing and develop best practice with customers.
Requirements:
- Excellent communication and presentation skills with the ability to communicate to audiences of varying technical knowledge;
- A willingness to travel to client sites as and when needed;
- Any knowledge of HR / Payroll software and the processes involved would be a huge plus.