Technical Support Consultant Job Description Template
Our company is looking for a Technical Support Consultant to join our team.
Responsibilities:
- Provide technical support for our other customer segments (steel fabrication and engineering);
- Localisation of the software to support industry standards and customer needs;
- Work closely with HQ and UK concrete segment teams;
- DR planning and execution;
- Managing back up and cloud strategies;
- Providing technical support internally and to external clients and partners;
- Client site based consultancy;
- Trouble shooting and problem solving;
- Client migrations and configurations.
Requirements:
- Experience of process development in the construction industry;
- Ability to work in a flat hierarchy and networked international company environment;
- A good working knowledge and experience with databases such as MySQL;
- The ability to resolve problems, understand complex situations and most importantly a desire to deliver a high level of service;
- Understanding of communication protocols and concepts such as TCP/UDP, IP, NAT, Port Forwarding, FTP, RS232, RS422;
- Excellent communication skills, both in written and verbal format is essential;
- Computer Science/Engineering degree or higher education equivalent;
- A level of knowledge and understanding of GSM networks;
- A good level of experience with IP Networks, networking concepts and router technology;
- Cloud based networking technologies;
- A good understanding of computers, networking and a level of software development;
- Any exposure to backup and storage technologies would also be valuable;
- The ability to understand and articulate computer networking, IP addressing, Ethernet protocols is essential;
- Windows Server admin;
- Good knowledge of up to date Microsoft & Windows based technologies.