Customer Service Apprentice Job Description Template
Our company is looking for a Customer Service Apprentice to join our team.
Responsibilities:
- Serving food and bevevages in the restaurant and bar to include breakfast, lunch and dinner, morning coffee and afternoon tea;
- Entering order details on internal systems;
- Liaising with customers over the phone to capture information needed to enable placement of orders;
- Updating customers and internal departments on the progress of orders;
- Entering orders on supplier portals/systems;
- Working closely with customers and suppliers to resolve order queries;
- Updating order intake spreadsheets;
- Validating sales orders for completeness;
- Follow up prospect leads via telephone and email;
- Producing reports and other Management Information requirements;
- Assisting in order queries.
Requirements:
- Good communication skills;
- Good telephone manner;
- No experience is required as full training is provided;
- Excellent attention to detail;
- Be confident in proactively seek new opportunities and cultivate business relationships, promoting the unique benefits that Newcross can offer;
- Excellent communication skills;
- Learn to understand your client’s business and ensure their ongoing needs are met;
- Proactively seek feedback, identify where we can improve and drive positive change;
- Self-motivated with a can-do attitude;
- Flexible and able to contribute to a team approach;
- Passion for the motor industry would be welcomed in this role;
- Excellent telephone manner;
- Computer Literate;
- Excellent organisational skills;
- Excellent interpersonal Skills.