After Sales Manager

After Sales Manager Job Description Template

Our company is looking for a After Sales Manager to join our team.


  • Carry out any ad hoc duties as required;
  • Manage (and provide holiday/sickness cover) the Spares and Warranty Administrator and ensure they are performing as required;
  • Manage the NCR system in conjunction with the Quality Manager;
  • Build on the present base of service & repair work & to manage the workload of the Service Engineers;
  • Manage customer issues to ensure they are resolved satisfactorily for both the customer & the company;
  • Analyse patterns of customer complaints & report those on a monthly basis.


  • You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership.