After Sales Manager Job Description Template
Our company is looking for a After Sales Manager to join our team.
Responsibilities:
- Carry out any ad hoc duties as required;
- Manage (and provide holiday/sickness cover) the Spares and Warranty Administrator and ensure they are performing as required;
- Manage the NCR system in conjunction with the Quality Manager;
- Build on the present base of service & repair work & to manage the workload of the Service Engineers;
- Manage customer issues to ensure they are resolved satisfactorily for both the customer & the company;
- Analyse patterns of customer complaints & report those on a monthly basis.
Requirements:
- You must have current experience within a Aftersales Manager/Service Manager or Parts Manager position within a franchised Dealership.