Bookings Administrator Job Description Template
Our company is looking for a Bookings Administrator to join our team.
Responsibilities:
- Using database to book and confirm appointments;
- Taking calls from clients;
- Liaising with Interpreters;
- Checking email, fax and web booking systems.
Requirements:
- Assisting in booking travel for colleagues – including hotels / ferries / flights;
- Working closely with Hotels / Airlines and booking overseas transport;
- Creating itineraries for Customers;
- Ad-hoc general office work including scanning, copying and posting items;
- Collating Client data and using the in-house system;
- Identifying any problems relating to Customer Information and resolving;
- Team Player;
- Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment;
- Excellent telephone manner;
- Good, clear telephone manner and customer service skills;
- Able to multi-task and problem solve;
- Able to demonstrate attention to detail;
- Previous experience working in a fast paced customer service environment;
- Good working knowledge of excel, word, outlook, bespoke database;
- Excellent attention to detail.