Change Manager Job Description Template
Our company is looking for a Change Manager to join our team.
Responsibilities:
- Facilitating and co-ordinate the delivery of the plan, defining and documenting success metrics and monitoring progress against the plan;
- Measuring SLAs and other metrics to monitor the effectiveness of the change plans and to determine the readiness of each market;
- Evaluate and recommend methods and tools for streamlining and improving processes;
- Analytical support across the business to help shape and suggest specific change points per department;
- Ensure that a consistent view of the customer estate is maintained to support both operational services and change activities;
- Reporting to the board on key deliverables and time frames and updating on progress;
- Analyse configuration issues and propose appropriate resolutions;
- Drive service improvement against the agreed Service Improvement Plan (SIP);
- Support daily operational review(s) as required;
- Leading the change and ensuring deadlines are met;
- Consult and coach stakeholders in Change Management processes as required;
- Chair CAB / ECAB in line with agreed guidelines;
- Support the Major Incident Management function by supporting Major Incident Review activities for or changes resulting in P1 / P2 incidents;
- Work closely with Change analyst(s) to ensure that Service Assets are accounted for and are accurately reflected in the CMDB;
- Engaging with key stakeholders across the business.
Requirements:
- Organized with a natural inclination for planning strategy and tactics;
- Experience of working on multiple concurrent projects or activities with strong prioritisation skills;
- Graduate calibre with degree or equivalent level of experience gained in the work environment;
- Experience of peer support and team leadership or line management;
- Experience of impact and risk assessment (desirable);
- Strong communication, organisational, coordination and planning skills;
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference;
- Resilient with a forward looking holistic approach;
- Design and implementation of behavioural change initiatives (e.g. diagnosis workshops, employee engagement, culture change);
- Excellent attention to detail;
- Learning and training opportunities, including coaching, mentoring, events, community meet ups and lots more;
- Problem solving and root cause identification skills;
- Volunteering and charitable giving;
- Excellent written and spoken English;
- Strategic thinking and planning.