Senior Change Manager Job Description Template
Our company is looking for a Senior Change Manager to join our team.
Responsibilities:
- Review outstanding change requests awaiting action;
- Analyse change requests and produce regular and accurate management reports;
- Review completed change request’s outcome prior to closure and where appropriate convene post implementation reviews for failed changes;
- Issue Change Advisory Board agendas and ensure that all change requests to be reviewed are available to CAB members prior to the meeting;
- Ensure that change risks have been identified, analysed and understood and where necessary risk mitigation plans are put in place;
- Provide support and guidance to users of the Change Management process and system;
- Ensure a Change Schedule (or Forward Schedule of Change) is up to date and available;
- Convene and chair Internal and customer CAB and ECAB meetings;
- Approve or reject change requests, after considering CAB members feedback;
- Ensure conformance to the Change Management policy and process;
- Raise potential improvements with the Change process owner and support the develop Change Management policies and processes.
Requirements:
- ITIL Foundation qualified essential, Practitioner preferred;
- Ability to build strong relationships internally and externally and work to demanding deadlines and targets;
- Experience and knowledge of Change Management principles, methodologies and tools;
- Excellent active listening skills;
- Well organised and proactive individual who is calm under pressure and can communicate well at all levels (both written and verbal);
- Ability to problem solve;
- Ability to clearly articulate messages to a variety of audiences;
- Degree Qualified;
- Working knowledge of Incident, Problem and Change Management frameworks, such as ITIL, ISO 9000:2000 and SIAM;
- Prince 2;
- Business Change;
- Change Management.