Senior Change Manager

Senior Change Manager Job Description Template

Our company is looking for a Senior Change Manager to join our team.


  • Review outstanding change requests awaiting action;
  • Analyse change requests and produce regular and accurate management reports;
  • Review completed change request’s outcome prior to closure and where appropriate convene post implementation reviews for failed changes;
  • Issue Change Advisory Board agendas and ensure that all change requests to be reviewed are available to CAB members prior to the meeting;
  • Ensure that change risks have been identified, analysed and understood and where necessary risk mitigation plans are put in place;
  • Provide support and guidance to users of the Change Management process and system;
  • Ensure a Change Schedule (or Forward Schedule of Change) is up to date and available;
  • Convene and chair Internal and customer CAB and ECAB meetings;
  • Approve or reject change requests, after considering CAB members feedback;
  • Ensure conformance to the Change Management policy and process;
  • Raise potential improvements with the Change process owner and support the develop Change Management policies and processes.


  • ITIL Foundation qualified essential, Practitioner preferred;
  • Ability to build strong relationships internally and externally and work to demanding deadlines and targets;
  • Experience and knowledge of Change Management principles, methodologies and tools;
  • Excellent active listening skills;
  • Well organised and proactive individual who is calm under pressure and can communicate well at all levels (both written and verbal);
  • Ability to problem solve;
  • Ability to clearly articulate messages to a variety of audiences;
  • Degree Qualified;
  • Working knowledge of Incident, Problem and Change Management frameworks, such as ITIL, ISO 9000:2000 and SIAM;
  • Prince 2;
  • Business Change;
  • Change Management.