Client Strategy Director Job Description Template
Our company is looking for a Client Strategy Director to join our team.
Responsibilities:
- Regularly solicit feedback from clients and help track client NPS – work with operations teams to continually improve;
- Commercials – establishing client budgets to align to the revenue account plan;
- Ensuring delivery for key actions in Account development plans are being tasked to Croudies in advance;
- Mentoring team members to help develop the team and achieve the team’s relationship and revenue targets;
- Run regular client Business Reviews from agenda setting to leading the meetings;
- Ownership for individual clients gross margins and ensuring we always work to targets / plans;
- Client Plans – Build and maintain operating client plans that prove control of the relationship and facilitates revenue growth;
- Communicating the key actions for an account and ensuring the client knows at all times what we are working on;
- Plan strategy with clients and internal teams to meet objectives of both parties;
- Awards and Events – personal performance reviewed on client attendance;
- Work closely with the client delivery teams on driving client growth and client management;
- Identify, coordinate and drive development initiatives for existing client growth through Account Development Planning;
- Work with clients to know and understand their businesses, define and meet objectives, and work with operations team to track performance;
- CRM Salesforce Management – actively manage account updates;
- Ensuring Account development plans are shared with clients and all actions explained so we always have 100% buy-in on everything we do.
Requirements:
- Ability to manipulate large amounts of data;
- The ability to autonomously identify opportunities, generate ideas and formulate strategies;
- Management and leadership skills: managing up, down and peer, a motivator;
- Excellent communication, organisation, and presentation skills. Proven ability to influence, persuade and negotiate;
- Minimum 6 years of digital marketing experience;
- Highly organised multi-tasker with impeccable attention to detail;
- Proven ability to mentor and lead a results-driven team to strive to always exceed targets;
- Excellent Microsoft Office skills which must include Excel, Word and PowerPoint;
- Committed to providing the highest quality work quickly;
- Proven track record of managing complex projects, working and delivering to deadlines, leading the Channel team to meet deadlines;
- Ability to maintain visible presence with client senior management;
- A mathematical and analytical mind;
- Preferably have worked operationally or in a client facing capacity in PPC, SEO, Social and Display, agency or publisher side;
- Proven experience of client insight development, spotting future industry changes and being one step ahead of the curve;
- A self starter with an entrepreneurial spirit.