Export Coordinator

Export Coordinator Job Description Template

Our company is looking for a Export Coordinator to join our team.


  • Liaise with Customers, Custom and Operations’ Departments ensuring all documents are received within the designated time frame;
  • Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met;
  • Ensure customers are fully informed of the progress of their shipments;
  • Ensure correct documentation is on file and act accordingly as set out in the instructions;
  • Develop and maintain effective working relationships with key customers to develop more business opportunities;
  • Proactive promotion and demonstration of excellent customer service at all times;
  • Manage the export process from start to finish;
  • Use the most appropriate method of communication when being the first point of contact for all customers;
  • Obtain all necessary information to ensure correct measures are in place and customer needs are met;
  • Provide transport companies with the relevant information to ensure customer delivery requirements are met;
  • Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information;
  • Obtain quotes from couriers for the sales team to facilitate shipping of goods to their customers;
  • Manage the necessary documentation of all import/export activities;
  • Deal with export licenses and certificates of origin.


  • Excellent communication, networking and negotiation skills;
  • Good team player with the ability to motivate and persuade others;
  • Good UK and Global geographic knowledge;
  • Ability to react and adjust quickly to changing conditions within a fast paced environment;
  • Accurate with detail;
  • Broad knowledge of Air Export/ Import processes including Customs and Security procedures;
  • Good level MS Outlook and Microsoft applications (Word, Excel, Power-point);
  • Entrepreneurial, innovative spirit, looking to new opportunities to promote business growth;
  • Be Self-motivated and able to work on own initiative;
  • Understanding of client SLA’s, Standard Operating Procedures.