Import/Export Manager

The Manager – Import/Export expedites the flow of traffic to/from foreign destinations, including customs documentation and transportation. Manages the import/export process, and ensures compliance with U.S. and foreign government laws and regulations. Being a Manager – Import/Export may negotiate with clients or handle issues with customs officials. Oversees the completion of paperwork and monetary transactions associated with international distribution in a timely manner. In addition, Manager – Import/Export requires a bachelor’s degree of specialty. Typically reports to top management. The Manager – Import/Export manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Manager – Import/Export typically requires 5 years experience in the related area as an individual contributor. 1 – 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Import/Export Manager Job Description Template

Our company is looking for a Import/Export Manager to join our team.


  • Develop Team Leaders, and ensure their focus on developing their direct reports, as part of an ongoing talent management and succession strategy;
  • Ensure charge recovery and dispute management are prioritised;
  • Produce Ad Hoc reporting and investigation for Senior Management;
  • Develop close links with Head Office, Overseas Agencies, Suppliers and Customers;
  • Develop inter-departmental communication and work with Senior Management team;
  • Attend regular off site meetings with customers for service review, and new customer integration;
  • Maintain thorough knowledge of internal systems & services, as well as legislation & maritime regulations;
  • Effectively communicate change and business updates to the organisation;
  • Ensure department achieves recognised levels of productivity as related to operational functions and meets customer satisfaction;
  • Regular review of process and procedures and implementation of improvement strategies;
  • Ensure operations are run within KPI parameters and develop/maintain relevant key performance indicator reporting tools;
  • Ensure all delivery, duty and VAT charges are invoiced correctly;
  • Provide advice on processes and procedures in relation to export compliance;
  • Liaison with external shipping companies and freight forwarders;
  • Ensure all documentation complies with current legislation.


  • Managed a team in excess of 5 people previously – Desirable;
  • A professional qualification in Customs Import/Export or International Trade – Advantageous;
  • Commutable to Alconbury, Peterborough;
  • A background within Logistics Distribution and Supply Chain;
  • Experience working with HMRC & Border Force – Essential;
  • Have 3+ years’ experience in an Import / Export / Customs Compliance role previously;
  • Extensive AEO knowledge – Advantageous;
  • Excellent communication skills including experience relationship building with key stakeholders;
  • Experience working in a manufacturing environment would be advantageous;
  • Able to work under pressure and maintain a high level of attention to detail;
  • degree educated;
  • Strong commercial awareness.