The Sales Operations Manager oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and direct the sales department. Manages daily activities of the operational sales support function. Being a Sales Operations Manager assists with budget management to ensure expenses meet target goals. Initiates and tracks orders to completion. In addition, Sales Operations Manager may assist in the hiring process. May handle and resolve more complex customer requests or complaints. Develops and implements promotional events and interacts with external dealers to increase sales volume. Requires a bachelor’s degree in area of specialty. Leads and directs the works of others. Typically reports to the head of a unit/department. The Sales Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Sales Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Sales Operations Manager Job Description Template
Our company is looking for a Sales Operations Manager to join our team.
Responsibilities:
- Manage key clients relationships and maximise up selling opportunities;
- Carry out regular team reviews and appraisals in order to develop a sales culture;
- Lead the development of the CRM system and processes to maximise the conversion of sales opportunities;
- Develop processes and dashboards to monitor sales activities;
- Work with the field sales managers to ensure excellent co-ordination between teams for client activity;
- Identify and implement opportunities to optimize and streamline the processes;
- Facilities management;
- Complaints management;
- Occasional overseas travel (Europe) may be required;
- Health, safety and environmental issues;
- Review/refine current approach to measuring productivity of associates processing instrument orders;
- Analysis and management of sales data;
- Sales forecasting and pipeline management;
- Managing, setting targets and reviewing the performance of the Sales Executives;
- Recruiting and developing the sales force to maximise sales growth.
Requirements:
- Commercial experience;
- Ability to work with individuals at all levels in the organization to motivate for results;
- Bachelor degree level education or similar level obtained through work experience;
- Strong interpersonal skills and excellent team building and motivational skills;
- Excellent command of English;
- Strong ability to work cross-functionally and independently to maximize results for the business;
- Preferably having 3-5 years’ experience in an office management and/or customer support role in a technical business environment;
- Preferably having held a managerial position in a B2B environment.