Call Handler Job Description

Call Handler Job Description Template

Our company is looking for a Call Handler to join our team.

To record accurate information on work to be completed, location, customer, trade required and the description of the work to be completed;
Place material orders with suppliers, and chase progress when required, ensuring they can meet a delivery time;
To act as a help desk operator and first point of contact for customers;
Identify any issues with work to be completed or orders and manage this with the client;
To record information directly into the;
To ensure that advice is in accordance with company policy, settled in accordance with insurer’s;
Support and deliver customer servicing via call answering and handling general enquiry ‘what if’ calls;
Maintain claims records and ensure the claims system is accurate and up to date at all times;
Liability and all decisions communicated to the insured’s effectively with a copy retained on file;
To ensure that any complaints arising from advice given is responded to promptly.

Confident in dealing with a high volume of calls within a demanding enviornment;
Previous experience within call handling;
Strong knowledge of all Windows based technology;
Considerable amount of experience working within an office environment or similar;
The Ability to remain calm and pay attention to detail;
You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis;
Excellent communication skills, both written and verbal;
To be able to carry out basic tasks on a computer;
Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone;
Good customer service skills.