Part-Time Customer Service Representative

Part-Time Customer Service Representative Job Description Template

Our company is looking for a Part-Time Customer Service Representative to join our team.


  • Reconciling all payment types with the CRM system;
  • Managing product stock and packaging levels at the offsite warehouse;
  • Proactively supporting customers and dealing with a range of in-bound customer service enquiries by email, phone and occasionally in-person;
  • Processing orders and payments by email or phone and arranging despatch of orders;
  • Working on ad-hoc projects as necessary;
  • Supporting other team members with tasks;
  • Liaising with the Finance Team and our bank to ensure the smooth processing of all orders;
  • Processing cheques and bank transfers;
  • Assisting with month end reports;
  • Arranging shipments for key customers (ie subscribers): compiling reports, writing instructions and liaising with external parties;
  • Updating system shipping data on a bi-annual basis.


  • Excellent spoken and written communication skills and in particular the ability to write clearly and concisely;
  • Ability to use own initiative and to work/make decisions autonomously;
  • Ability to listen to others, follow instructions and respond positively to constructive feedback;
  • Positive and responsive attitude to problem-solving;
  • Ability to plan, organise and prioritise work/time effectively and adapt to changing priorities;
  • High degree of integrity and professionalism; ability to remain composed under pressure;
  • High level of attention to detail;
  • A motivated and customer-focused team-player who enjoys working closely and collaboratively with others.