Sales Order Processor Job Description Template
Our company is looking for a Sales Order Processor to join our team.
Responsibilities:
- Ensure all orders are checked to ensure they are correct to quote, configured correctly, in line with sourcing supply;
- Processing returns and ensure credits are processed on system;
- Liaise with customer management team and sales team if there are any issues with order or specifications;
- Processing orders received by phone, email, fax or via ASM;
- Processing customer payments;
- Clear invoice queries to ensure timely payment;
- Expedite orders to meet the changing demands of customers;
- Liaising with internal departments and contacts within the sales team;
- Having a professional telephone manner and be a confident and friendly communicator;
- Excellent attention to detail with the ability to investigate and problem solve;
- Talking to customers and taking orders over the phone;
- Working with external sales to support the customer needs;
- Liaising with carrier to resolve delivery difficulties and disputes;
- Working under pressure and prioritising workloads;
- Maintain and update CRM.
Requirements:
- Excellent telephone manner;
- Ability to work to tight deadlines;
- Be highly proficient in IT skills with the ability to learn new software packages;
- Be both literate and numerate to a high standard.