Technical Sales Support Engineer Job Description

Technical Sales Support Engineer Job Description Template

Our company is looking for a Technical Sales Support Engineer to join our team.

To provide customers both internal and external with the a high standard of customer service;
Inspection, diagnosis and reporting of product returns;
Supporting the promotion of products (UK show room tours and occasionally via trade shows);
To ensure any task/enquiry allocated by the Chief Technical Sales Support Engineer completed on time;
To ensure that a high standard of both technical and catalogued product support is afforded to customers, both internal and external;
To provide the best possible response to incoming enquires, whether by telephone, fax or e-mail;
To technically support the UK’s Sales Force (occasionally via visiting customers);
To support customers of products via telephone / e-mail / face to face;
Training customers and Sales Engineers on products;
To undertake the proposal order process;
To undertake the New Product Price Request process;
Work in a small team to ensure the efficient and effective day to day running of the department;
To undertake Trade Counter duties as and when required;
Management of customer special product requests.

Experience working in electro-mechanical based engineering;
An engineering qualification;
Must be able to identify customer needs and recommend appropriate solutions whilst achieving the highest level of customer satisfaction;
Strong interpersonal skills, good presentation and reporting skills and an excellent communicator;
Good analytical and problem solving skills;
Excellent IT skills including Excel and Word;
Experience in a Technical Sales role, particularly Process, Mechanical & Instrumentation related;
Commercial awareness when liaising with both customers & supply chain;
Ability to read and understand engineering drawings;
Ability to communicate technical knowledge in a clear and understandable manner and be able to present to others.