Relocation Consultant Job Description Template
Our company is looking for a Relocation Consultant to join our team.
Responsibilities:
- Manage caseload to ensure follow up with customers, including VIP caseload;
- Negotiate the tenancy agreement on behalf of the relocating employee, including break clauses, RPI and special clauses;
- Develop, maintain and build working relationship with transferring employee;
- Carry out the pre-assignment briefing and client policy review with transferring employee;
- Coordinate/manage the activities of third party suppliers;
- Represent company at client review meetings or sales presentations as required;
- Evaluating operational efficiency and recommending process improvements as required;
- Management of relocating employee expectations regarding the housing market in London and across the UK;
- Training and mentoring of other team members as required;
- Prepare weekly status reports;
- Provide continuing advice and support to both client and relocating employee,
Requirements:
- A good understanding of UK property law;
- Good telephone manner;
- Excellent computer skill, MS office, Outlook, etc;
- Prior customer service experience;
- Must have at least 1-2 years’ relevant experience in a similar function.